Privacy Policy — jillebd

1. Information We Collect

When you register and use jillebd, we collect a variety of information to provide you with a secure, personalised, and legally compliant gaming experience. The categories of personal data we collect are described below.

1.1 Registration & Identity Data

When you create a player account on jillebd, we ask you to provide the following personal information:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the 18+ age requirement for accessing the Platform.
• Residential address — including district, city, and postcode (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Email address — used for account communications, promotional messages (where opted in), and security alerts.
• Mobile phone number — used for two-factor authentication, account recovery, and customer support contact.
• Username and password — credentials used to access your jillebd account. Passwords are stored in hashed form and are never readable in plain text by jillebd staff.

1.2 Identity Verification (KYC) Data

To comply with our know-your-customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling, we may request the following additional documents from you:

• Copy of a government-issued photo ID such as a National Identity Card (NID), passport, or driving licence.
• Proof of residential address such as a utility bill or bank statement dated within the last three months.
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad wallet showing your registered name).
• A selfie or live photograph taken during the verification process, where required to confirm identity.

KYC documents are retained for the period required by applicable compliance obligations and are stored using encryption at rest.

1.3 Financial Transaction Data

When you make deposits or request withdrawals on jillebd, we collect transaction-level data including the amount deposited or withdrawn in BDT, the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction timestamps, and transaction reference numbers. We do not store full mobile wallet PINs, full bank account numbers, or full card numbers on our systems.

1.4 Gaming Activity Data

We record all gaming activity associated with your account, including games played, bet amounts, win and loss outcomes, session durations, bonus activations and wagering progress, and sports betting selections (including cricket match bets, BPL and IPL selections). This data is used to deliver your gameplay history, calculate bonuses, and fulfil responsible gaming obligations such as deposit limit enforcement and self-exclusion management.

1.5 Technical & Device Data

When you access jillebd, our servers automatically collect certain technical information about your device and connection, including:

• IP address and approximate geographic location derived from IP data.
• Browser type and version, operating system, and device type (desktop, mobile, tablet).
• Referring URL (the page you visited before arriving at jillebd).
• Pages viewed, links clicked, and time spent on each page during your session.
• Device identifiers and screen resolution where relevant to platform optimisation.

1.6 Communications Data

When you contact jillebd customer support via email (support@jillebd) or live chat, we retain the content of your messages and our responses for quality assurance, dispute resolution, and training purposes. This data is stored securely and is accessible only to authorised jillebd support and compliance staff.

2. How We Use Your Data

jillebd uses the personal data it collects for the following clearly defined purposes. Each processing activity is grounded in a lawful basis — either your contractual relationship with jillebd, our legitimate interests, compliance with legal obligations, or your explicit consent where required.

Purpose	Data Used	Lawful Basis
Creating and managing your player account	Registration data, identity data	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth, address	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method data	Contract performance
Delivering game services and betting functionality	Gaming activity data, account data	Contract performance
Fraud detection and prevention	Technical data, transaction data, device data	Legitimate interests
Anti-money laundering (AML) monitoring	Transaction data, KYC data, gaming data	Legal obligation
Responsible gaming tools and self-exclusion	Gaming activity, account data, deposit history	Legal obligation / Legitimate interests
Customer support and dispute resolution	Communications data, account data, transaction data	Contract performance / Legitimate interests
Sending account and security notifications	Email address, mobile number	Contract performance
Sending promotional communications and bonus offers	Email address, gaming preferences, location	Consent
Platform analytics and performance improvement	Technical data, session data, aggregated gaming data	Legitimate interests
Legal compliance and regulatory reporting	All relevant categories as required	Legal obligation

2.1 Marketing Communications

jillebd will only send you promotional emails, bonus offer notifications, and marketing materials if you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent to receive marketing communications at any time by contacting support@jillebd or updating your notification preferences in the account dashboard. Withdrawal of marketing consent does not affect your ability to use the Platform or receive essential account and security notifications.

2.2 Automated Decision-Making

jillebd uses automated systems to detect fraudulent account activity, identify potential responsible gaming concerns, and screen transactions for AML compliance. Where an automated decision materially affects you — such as account suspension — you have the right to request human review of that decision by contacting our compliance team at support@jillebd.

3. Data Sharing & Disclosure

jillebd does not sell, rent, or trade your personal data. We share your personal information only in the limited, specific circumstances described below, and always under appropriate data protection agreements or legal requirements.

3.1 Game and Software Providers

To deliver the games available on jillebd — including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios — we share limited session and account data with the relevant game provider sufficient to initiate and manage your game session. Game providers operate under their own strict data security standards and are not permitted to use this data for any purpose other than game delivery.

3.2 Payment Service Providers

To process your deposits and withdrawals, jillebd shares the necessary transaction data with your chosen payment provider — which may include bKash, Nagad, Rocket, Upay, or your chosen bank (including City Bank, BRAC Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank). Only the minimum data required to complete the transaction is shared. Payment providers are bound by their own regulatory frameworks and data security obligations.

3.3 KYC and Identity Verification Partners

jillebd may use third-party identity verification service providers to assist in the processing of KYC documents. These providers operate under confidentiality agreements and are authorised only to process your data for the purpose of identity verification.

3.4 Legal and Regulatory Authorities

jillebd will disclose personal data to law enforcement agencies, regulatory bodies, courts, or government authorities where required to do so by applicable law, valid legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or fulfil legal obligations. We will not disclose more data than is strictly required in such circumstances.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jillebd's business assets, player data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, you will be notified via email or prominent notice on the Platform, and the acquiring entity will be bound by this Privacy Policy or an equivalent standard.

4. Cookies & Tracking Technologies

jillebd uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your login session, remember your preferences, and gather analytics data that helps us improve our services. The following types of cookies are used on jillebd:

4.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in to your account, setting deposit preferences, or navigating between pages. Without these cookies, services you have requested — such as maintaining your session while playing a game — cannot be provided. These cookies do not require your consent.

4.2 Analytics and Performance Cookies

These cookies allow jillebd to count visits and traffic sources so we can measure and improve the performance of the Platform. They help us understand which pages are most and least popular, how players navigate the site, and where technical issues may be occurring. The data collected by analytics cookies is aggregated and anonymised where possible. These cookies are activated only with your consent.

4.3 Functional Cookies

These cookies enable the Platform to provide enhanced functionality and personalisation, such as remembering your preferred language settings, your most recently played games, or your display preferences. If you disable functional cookies, some features of jillebd may not operate correctly.

4.4 Targeting and Advertising Cookies

Where jillebd operates affiliate or referral programmes, targeting cookies may be used to track whether you arrived at the Platform via a partner referral link. This data is used solely for the purpose of crediting the referring partner and is not used to build advertising profiles or serve third-party advertising on other websites.

4.5 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing your account or playing games. Instructions for managing cookies in common browsers are available from the browser developer's support pages.

5. Data Security & Retention

5.1 Security Measures

jillebd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your browser or device and our servers.
• Encryption at rest for sensitive data categories including KYC documents and financial records.
• Hashed storage of account passwords using industry-standard cryptographic algorithms.
• Role-based access controls ensuring that staff can only access the data necessary to perform their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Two-factor authentication options available to players for enhanced account security.
• Internal data handling policies and staff training on data protection obligations.

Despite these measures, no online platform can guarantee absolute security against all threats. jillebd will promptly notify affected users and take all reasonable remediation steps in the event of a data security incident that poses a risk to your rights and freedoms.

5.2 Data Retention Periods

jillebd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied by jillebd are as follows:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC verification documents	Duration of account + 5 years after closure	AML compliance, regulatory obligation
Financial transaction records	Duration of account + 7 years after closure	Financial compliance, audit requirements
Gaming activity logs	Duration of account + 3 years after closure	Responsible gaming, dispute resolution
Customer support communications	3 years from the date of the communication	Quality assurance, dispute resolution
Technical / device data (logs)	90 days on a rolling basis	Security monitoring, fraud detection
Marketing consent records	Until consent is withdrawn + 2 years	Demonstrating lawful basis for marketing

When your data is no longer required, jillebd will securely delete or anonymise it in accordance with our internal data destruction procedures.

6. Your Privacy Rights

As a player on jillebd, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@jillebd with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days.

7. Third-Party Services

The jillebd platform integrates with a number of third-party service providers — including game studios, payment processors, and analytics tools — to deliver a complete gaming experience. This Privacy Policy applies solely to the data processing activities of jillebd itself. When you interact with a third-party service integrated into the Platform (such as a game by Pragmatic Play, Evolution Gaming, or a transaction processed by bKash or Nagad), that provider's own privacy policy governs their handling of your data.

jillebd carefully selects its third-party partners and requires them to demonstrate appropriate data security standards before integration. However, jillebd cannot be held responsible for the privacy practices of third-party providers once data leaves our own systems. We encourage you to review the privacy policies of any third-party service you interact with.

7.1 Analytics Services

jillebd may use web analytics tools to collect anonymised or pseudonymised information about how users interact with the Platform. Analytics data is used internally to improve site performance, identify technical issues, and understand player behaviour patterns at an aggregate level. No individually identifiable data is shared with analytics providers for their own commercial use.

7.2 Affiliate and Referral Tracking

Where a player arrives at jillebd via an affiliate referral link, a referral tracking cookie may be set to record that the player was referred by a specific affiliate partner. This data is used solely to calculate and pay referral commissions to the affiliate. The affiliate is not provided with any personal data about the referred player beyond the fact of a successful referral event.

8. Updates to This Privacy Policy

jillebd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players by email to the address associated with their account and by posting a prominent notice on the jillebd website for a period of at least 30 days prior to the changes taking effect.

The most current version of this Privacy Policy is always available at /privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Your continued use of jillebd following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure by contacting support@jillebd.